TERRIBLE SERVICE SIES

On the 25th of July which was a Thursday, I settled my FNB personal loan, had to wait for the 48hours waiting period and I was fine with that which means Friday and Monday the money will not reflect but on Tuesday I called the creditor to confirm payment and I was told the paid up letter will come to me after 21-days which was a concern to me as in why but was also fine with that, on the 21st of August which is now 26-days later I decided to take matters into my own hands according to National Credit Amendment Act which state> (4) (a)A [consumer to whom a clearance certificate is issued in terms of this section may] debt counsellor must within seven days after the issuance of the clearance certificate, file a certified copy of that certificate, with the national register established in terms of section 69 of this Act [or any credit bureau] and all registered credit bureaux.

Bongani who is a team leader at Transunion refused to help me though I am well within my rights and told me to wait for end of September or wait for FNB to send an update, the Transunion policies are appoling and do not add to what the government say and want to do their own things.

Transunion has a bunch of useless people put in a collective, who get paid for nothing, this company must shut down as it is useless.