TERRIBLE SERVICE

I have been struggling to update my payment profile since the 19th July. It is now more than a month later.......

Both the creditor concerned as well as myself have been emailing and calling constantly - Each time I am told that it will be escalated but I am receiving no feedback and my profile has still not been updated!!

I was told that I will not receive an sms update as the original dispute was received directly from the company concerned - Although at the same time it was never confirmed that the request was received by Transunion (I have all emails sent by the creditor).

Not sure how else to get this sorted but now becoming impatient! Time and money spent every time I call......