Terrible Customer Service from TransUnion

I called TransUnion on the 29th Dec. 2022 to unlock my account so that I may reset my password. I was so disappointed in the bad customer service that I received from two of the agents I spoke to. The one agent displayed passive-aggressiveness. Yes, there was a bit of back and forth as my new password was just not working after the reset, for whatever reason, I just don't know. I understand that this may be frustrating for anyone, but even more so to me, as the client as we are not as clued up as they are on their internal processes, therefore are reliant on their expertise to help us but instead of continuing to help, she just stopped responding and left the call running. After repeatedly asking for her to respond to no avail, I had to end the call. I called in again. The next agent was abrupt and hardly courteous after I briefly explained to him what had happened and that I would really appreciate it if he could try to help me get this sorted out once and for all. My issue is still not resolved and yet I am not even sure I would like to call in again and waste my time and money to receive such terrible customer service again.