taken for a ride by the **********-Trans union...so called biggest credit bureau in SA

On the 30th of December 2019 i made a purchase of a credit report using the online facilities. Days and weeks passed without getting it and no one giving me feedback on what the issue is. I have constantly called transunion trying to get to the bottom of this and could not seem to get any assistance, in light of this i have also wasted approcimately R200-R300 worth of airtime trying to resolve an issue of just R80.70. I have written emails to a Gentleman called Jaycelean who is a useless team leader if you can ask as this person never even bothered to written any of my emails. Have requested for them to pay me back my money and have been informed for the 3rd time today that my issue has been escalated.....wondering how many escalators are there. I think ***** is happening here and realy consumers are being taken for a ride. Just curiously wondering If i paid for a service and not received it what is that?And no one even bothers to update you on the progress of query.