Super slow

I really hate to be doing this right now but the service at transunion is extremely sloooooow and negligent so I couldn't get into my TransUnion online to access my credit profile and get my free credit report I called TransUnion and they asked me for a cellphone number I last used 9 years ago and insisted I give them that number or I won't be insisted mind you that lady was extremely rude trying to brush me off I them had spoken to a gentleman by the name of simpiwe he advised me to send my documentsand said he will try to help me abit faster and to call him after I sent the documents which I did and their we go no feedback... I explained my need of urgency which seems to be of no factor to TransUnion regarding thier poor service everytime I call and explain that I have escalated the robot is activated on the human and I keep hearing I need to send my I'd copy my proof of residence and wait 15 days I requested to speak to management I had spoke to Portia who probably thought I was a idiot maybe I am cause I'm expecting people to give me service which I don't know seems like I must remain with credit on my name that I have paid and have no right to know my credit status or access when I please ... Okay so I spoke to a rude and impatient lady today dear Terry that I warned I will be writing a review because she was reluctant to assist me and repeated that I need to wait a turn around time of 15 days after I spoke to a guy named Jeremy that's insured he will insist me and give me feedback on Monday the 19/08/2019 which was that they are working on my profile it is the 21/08/2019 now the importance of my query to the team leaders and admin staff it's a must to wait a turn around time of 15 days. Thank you for no feedback I suppose I'm just a nobody right.