Subscription reanewal

<p>On the 23/12/2016 I recieved an sms from Transunion"Renew your product at a discounted rate" the same day I phoned the call centre spoke with a lady that told me that I have 40 days to renew it. On the 02/02/2017 I phone the call centre to renew the subscritpion as I have the knowledge that 40 days is not over yet, I was told that I dont qualify for a discount as the offer has expired, spoke with Priscilla and expained to her of what I was told on the 23/12/2016 then the matter was referred to Vuyo(Team Leader) as he told me that the development team will listen to the call to gether more infomation about what I was told. I phoned again on the 06/02/2017 spoke with Jamiel, told me that I'll get the discount but it has to be loaded into the system and this will take 7 days. Today I phone doing a follow up on the matter spoke with Sipho (unhelpfull consultant also with and attitude) and Iask to speak with a manager and I was told that they can't take my call and I must pay the R319.</p> <p>I'm not happy at all and the way that the matter is being handled doesn't show the sence of urgency and nobody has came back to me and give a feedback or whatsoever.</p> <p> </p> <p>Unhappy client</p> <p>Mduduzi</p>