Subscription deducted but profile not updated.

Why is it that we always have issues with our monthly subscription receiving our updated report online.

The consultant sent me the same report that I see online. I know that the profile was not amended online if I see this message:;

"We are awaiting payment for your Credit Report and Score that you have recently purchased. Once your payment is successful, you can view your credit report and enjoy the benefits of buying your Credit Report and Score."

Funds was debited from my account 14 February already.