STINKING BAD ATTITUDE ....TOTAL DISGRACE

My emails were read with no response the service im receiving its pathetic I have been trying to call your call centre for the last 2 weeks and my airtime gets finished from holding on due to high call volumes……..I managed to spoke to Nasley in Reports department who did not want to help and had a stinking attitude pathetic attitude telling she is the only work working in reports hence the call volumes and said she can’t give me a reference for the call or her surname as they are not allowed to she does not deserve to be working in customer services very rude or anywhere else for that matter ………if I don’t get assistance within the next 24 hours I’m taking this further and will make sure that you don’t ever deliver such pathetic and disgusting service to customers. this query comes as far back as the credit ombudsman and NCR who assisted me within their turnaround time very professional ad well trained.