Stinking attitude from a Consultant

I just phoned transunion to get my credit report I spoke to first Consultant Sizwe he assured me that I will get it after 5 minutes I waited almost an hour never got it. I phoned second time I got hold of Consultant number 2 Im telling him I phone almost an hour ago I spoke to Sizwe I needed credit report who advised me sure case I will receive it via email after 5 minutes now I need him to assist me by sending it. I had to answer security questions again of which I was not happy about because I just did it. But anyways I understood I guess it's procedure. After we were done France is telling me I will now get it after 10-15 minutes I am saying to him but Sizwe said 5 minutes and now you saying I must wait for it 15 minutes aren't you suppose to have 1 time frame why is that, and I asked him why didn't I get it first time? What if I don't get it again does it mean I need to phone again? He told me rudely you will get it. He said I mustn't blame him for someone else I told him I am not blaming him I am asking. To cut the story short, I understand that maybe some glitch happened that caused delay but what I don't and won't understand the way the second guy called France was rude during our conversation it is totally unacceptable and unprofessional! He was fighting and arguing with me (client) and it is not like I'm going to get this report for FREE I will pay for! Like I said I can't write everything thing here but I felt I should bring it into attention of Transunion Management that you need to please train staff how to treat and speak to your clients! And guess what it passed 15 minutes its going for 30 minutes I still haven't received my report!!!! Can someone competent email me my report please!!!