Still Taking Subscription Fees after confirmation of cancellation 1 month later!

I cancelled my monthly subscription to transunion and received confirmation from them on 13 January 2025 that my ongoing subscription has been cancelled. However, I woke up on the morning of the 15th of February to see that transunion tried to take money off my account again and because there were not funds, the debit order bounced. And this has now resulted in my bank account being charged with R108 for the debit order that bounced and this debit order should have never gone of.

I need Transunion to please explain this as my subscription was cancelled as per email confirmation on 13 January 2025, how is it that are you trying to take funds when you shouldn't. In addition, I expect reimbur*****t from as you tried to take funds when you shouldn't have and as result I am charged additional bank charges when I should not be. I want my refund of R108 please and confirmation that all services are cancelled. You should not be taking any money from as I requested that I don't need the service anymore.