Still appearing as under debt review even though I've received my clearance certificate in June.

I have received my credit clearance certificate in June, and transunion still has not updated my credit score. It still shows zero which makes no sense, because all of the other companies have updated my profile to show that I am no longer under debt review.

I spent an hour and a half on hold with an agent and the call line went dead, and when I called back, the agents told me that I need to sort it out on my own and contact everyone. It isn't my fault that the system hasn't updated my status. If I could come to your company and do it myself, I would, because I know it will get done. It's almost October and still no changes have been made to my profile from Transunions side.

The agents don't communicate or call you back either.

Secondly, I have been trying to reset my password on the Transunion site but each time it asks me for a copy of my id and proof of residence which I've uploaded several times and still I haven't been able to change my password.