STEER CLEAR

I accessed the website to find that my account had been locked due to 'too many unsuccessful login attempts' I then decided to call and find out what caused this. Got through to Thando. Thando now wants to verify my identity. She sends a pin to my cell-phone (nifty). Then I had to verify my ID number, Full names, Surname, Street name, Street number, Type of residence, Type of ownership, Suburb, City (Pretoria) and then the kicker - she asks what Province? Not kidding - in order to ensure that I am myself I had to tell her that Pretoria is in Gauteng. I then lost my patience and asked her if she didn't have enough info by now to be able to tell my why my account had been blocked and help me to reset it. She was adamant that if I didn't answer all the questions (14) then she would not help me. My preferred way of receiving communication and whether I want to receive spam. At last after she verified that I really was the one that knew Pretoria was in Gauteng and also the one that didn't want spam. I then repeated my original question about why my account was locked. She told me that there might have been too many unsuccessful login attempts or too long a period of inactivity. I then asked how long was too long, but this was just too much. I got some more details about failed login attempts. In the end, after I had to interrupt her about 3 times about not answering my question - she admitted that she did not know. She then offers me a free credit report and wants to explain what is a good score and what is not a good score. Once more I have to beg her to stop and just send me the mail so that I can access my account. She eventually sends me a the password reset email. I click the link and end up on the landing page where I now have to fill out a web page with the same myriad of questions that I just spent 10min answering before I can reset the password to unlock the account that I never locked. Then I wondered - did Transunion lose all the account info and then locked all the affected accounts knowing that the owners would call in so that they can be harassed into providing all the info again. What a joke. Thando you win I'LL SPARE MYSELF THE FRUSTRATION AND STEER CLEAR OF TRANSUNION. I'LL BE YOUR WORST REFERENCE TO EVERYONE WHERE SUCH CONVERSATION COULD BE RELEVANT.