Slow service

I have logged a dispute on my profile on 23rd of February. Documents were received 02/03/2022. How can it take 20 working days to update information on a profile??

I have stuff on hold due to Transunion taking their time. How can it take 10 working days to update an address on the system? Can you not even update it while you are on a call with a customer??

I want this resolved ASAP as my stuff is on hold due to this taking so long.