Shocking Service - Cancelling a Subscription

Good day,

I apparently took a subscription for Trueidentity a year ago after you had your security breach.

I received an email that it will automatically renew unless I cancel it. I want to cancel it since I did not want an auto-renewal to protect myself from your security breach.

I have tried to cancel this subscription through your call centre but have been unable to pass the security check even though I gave your agent the information like my address by reading it directly from your report.

I have tried on your website but struggled so many times to just get in. I use the OTP sent to my email address and your system does not allow me in. I eventually got into my profile On your website but the menu link to TrueIdentity does not work either.

I spoke to an agent in your call centre on 25/05/2023 that said she will send me a link to upload proof of address and my ID and still have not received this either.

I want this subscription terminated immediately and any billings for this reversed.

How is it so impossible to cancel something with your company?