Services that does not work for months on end with no contact ability

I am trying to obtain my credit report since January of this year, firstly the website Contact Us simply comes back with Please complete all required fields although all fields are completed, I even attached my ID to see if that is the issue. Secondly, the real issue is that the website simply comes back with We are sorry, but we could not pull your Credit Report data at this time. I have supposedly been a valued member since November 2011

You have purchased the Credit Report Plus Alerts & Score on 09 December 2013,

but is this what you get for it?

Your Whatsapp chatbot is not working, there are no e-mail addresses to contact Transunion other than these in the T & C's.

In short, get your act together!!!!