Service Failure

I called Transunion on 7.8.2018 to get my credit report, upon viewing the report I noticed that it stated that I was on Debt Review and also had different employer details for me, I call back and discussed this with the consultant, and I stated that when I got my report earlier in the year (April) there was no issue and everything was correct so how can this now appear. She advised that she does not know and I should log a case. Two cases were logged with 2 different references numbers and I sent thru all the required documents I was advised that it will take 20-21 bus days for it to get resolved. After not getting feedback I called back on 17.9.2018 consultant advised that there was a system problem and it did not remove the listing from my report so she will escalate and I must call back in 48 hours. On 20.9.2018 i called back, the consultant named Buhle advised that there was no feedback and she will escalate, i must call back in 48 hours. 26.9.2018 i called back and spoke to Pride, still same information given to me, after putting me on hold and referring to the team leader she advised that the matter will be resolved by the end of business and an SMS will be sent to me and of no SMS received then I should call back. No sms was received so this morning (27.9.2018) I called back and spoke to Caroline, she advised that they now require some other document but she not really sure what document it is she referred to the team leader Ahmed and I must call back, I asked what time frame and she said she did not know as she does not know when feedback will be available. I asked whats there process for complaints as i was nit happy with the service and she advsied that they did not have a complaints department. She was very aggregate and had service s****s at all.

This entire process is extreme frustrating and no one can assist in a solution. I need some one to resolve this and get back to me.