TS
TEBOGO S
1 reviews | Active since May 2011
13 Dec 2021, 13:46
Service cancelled without notification
Hi, I received a call from Transunion with someone suggesting that instead of paying R99 per month, I should opt for R499 annually, which I found reasonable. I agreed to the option. But to my surprise now the service which I already paid for ya R99-00 has been cancelled. Are you going to refund me or re-instate my services? I will wait for your prompt response.
Helpful (0)
Replies (3)0
Replies (3)TS
TEBOGO S's updateReviewer Update
13 Dec 2021, 16:53Hi, I paid R99 for trueidentity, I see it has been removed from my account. Please refund me.
TS
TEBOGO S's update13 Dec 2021, 16:53
Reviewer Update
Hi, I paid R99 for trueidentity, I see it has been removed from my account. Please refund me.
Transunion Credit Bureau's replyOfficial
14 Dec 2021, 14:52Good day Tebogo, you were paying R99 for the product True Identity, you are still on the True Identity package but changed your monthly payments to an annual payment. You also paid the annual amount at a discounted price due to the fact that you were paying R99 monthly. You paid R499 where the normal amount for True Identity is R799.
Transunion Credit Bureau's reply14 Dec 2021, 14:52
Official
Good day Tebogo, you were paying R99 for the product True Identity, you are still on the True Identity package but changed your monthly payments to an annual payment. You also paid the annual amount at a discounted price due to the fact that you were paying R99 monthly. You paid R499 where the normal amount for True Identity is R799.
TS
TEBOGO S's updateReviewer Update
15 Dec 2021, 10:00Why was the R99-00 product cancelled?
TS
TEBOGO S's update15 Dec 2021, 10:00
Reviewer Update
Why was the R99-00 product cancelled?