BM
Bub M
1 reviews | Active since May 2018
14 Nov 2021, 12:27
service
I paid 321.80 in August to receive alerts when anything happens to my profile. Since then an enquiry was done and a new account has been logged under my profile without any notifications from Transunion. Transunion I need my money back, you broke all the trust I had of your service by also not resolving disputes on time or at all. Experian has a faster turnaround time and reports correct personal details which I have asked you to correct on so many occasions as well. I am angry and disappointed by your service and unkept promises
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Replies (3)0
Replies (3)
Transunion Credit Bureau's replyOfficial
15 Nov 2021, 08:59Good day, this matter has been escalated
Transunion Credit Bureau's reply15 Nov 2021, 08:59
Official
Good day, this matter has been escalated
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Bub M's updateReviewer Update
15 Nov 2021, 09:14hi, I note that this matter has been escalated, but when will I have feedback? in 2 weeks, 3 weeks...
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Bub M's update15 Nov 2021, 09:14
Reviewer Update
hi, I note that this matter has been escalated, but when will I have feedback? in 2 weeks, 3 weeks...
BM
Bub M's updateReviewer Update
15 Nov 2021, 11:17I called again today and i was told Andy did not escalate my last enquiry about my alerts issue and the logged dispute should have been resolved within 24hrs... what should be my next steps from this because i am sinking with these ups and downs?
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Bub M's update15 Nov 2021, 11:17
Reviewer Update
I called again today and i was told Andy did not escalate my last enquiry about my alerts issue and the logged dispute should have been resolved within 24hrs... what should be my next steps from this because i am sinking with these ups and downs?