Score wrongfully lowered, cannot access my dahsboard score

I still cannot access my credit score on "My Transunion". I cannot access the dashboard. Instead I get a page prompting me to activate my subscription while I already have an existing subscription in place. Please fix this. Further, I logged a dispute regarding an enquiry from RCS, I do not remember applying for credit with RCS and this lowered my score. Please confirm if this has been fixed or duly attend to the matter.