Same issue different stories every time...

I am so upset with Transunion! On the 16th of January I paid R80 to view updated report, I noticed that a Vodacom account shows paid up but not closed so I tried the dispute option but the website gave me an error and that I need to contact Transunion, on the same day I spoke to a lady that explained to me why it's still reflecting and the issue was resolved.... but never closed! Now I'm busy doing vehicle finance and it keeps on DECLINING due to the open dispute. On the 24th I phoned again to close the dispute and was informed it will take 48 hours it's Monday and I phoned again and the lady said "No it takes much longer than 48 hours" so I'm soooo confused and look like an idiot because the vehicle dealership can't reserve the vehicle for longer.... from the 5 people that I spoke to three said 48 hours, one said next week Thursday and today "very long but will escalate" So what's the truth now? Even tried to reset my password then get error to verify my ID and address. This they said take till 3 WEEKS! I'm so confused.... not even COJ has that type of turnaround time