rude n useless call centre agent

I called Transunion for my credit profile n spoke to Atenvier,she auntenticated me n sent me an sms with a one time pin which she asked me to give her back the one time pin n i did,I then asked to be assisted she said she could not assist me n could not see any info on the system.I then asked how that was possible as she had just verified my info,she got extremely rude n asked me to call another department,I told her I couldn't understand that as I had called the same department a week prior n i was assisted. I then asked to speak so a senior person who could asset me she then put me on hold for a while then cut me off.this is totally unacceptable n insulting to have such a rude n inefficient person dealing with people n not only failing to provide a service but also treating people like objects that mean nothing.it paints the whole organization at a very bad light. I would like this matter to be addressed n sorted out n for Atenvier to stop being such a nonsense n start doing what she gets paid to do!!!