Rude Lazy Consultant

I paid my debt with MTN and received a paid-up letter on the 1st of November 2023. I called Transunion on the 13th of December to request an update on my credit profile and I told them I can forward the letter to them. The rude consultant I had to deal with told me I have to wait for 60 working days before they can update my credit profile. I feel like the people that work there are just coming in for a salary and do not care of the inconvenience caused by them refusing to do their job! I just can't understand how someone can just suggest that one must put their life on hold because they just don't want to help. I am extremely dissatisfied with this bureau and their service.