Rude Customer Service

I have called three times today trying to reset my password as my account was locked. I have followed the instruction to provide a photo, ID and proof of residence. Mxolici Madliwa said he would call me back once received, he did not, I called again and Jonathan Behrmann asked me if he was not explaining himself properly to me in a sarcastic manner. I am incredibly frustrated. I have provided what was required and then spoken to rudely. This is ridiculous.