1 reviews | Active since Jan 2011
Rude and pathetic service from customer agents and supervisor.
I have just been disrespected by agents from the customer interaction department in Transunion. So rude and disrespectful, making me feel useless as if I don't know my rights as a customer. All I am asking for is for a cellphone number to be updated on the online profile, which according to Andy and Jumeel will take 15 days, imagine me waiting 15 days just to get my cellphone updated. Jamille, who is a supervisor refused to give me Andy's full names and his, and still continued to disrespect me as if I don't know how to read react the consumer act regulation, he undermines people and should not be a supervisor, he is not suitable for the job at all. I strongly suggest Transunion removes these two gentlemen from the customer interacting department immediately if they want to be in business, as they are so unprofessional, rude and undermine customers. I have been with TransUnion for years now if the update is not done, then I will take my yearly subscription to a company that actually cares about customers. I am so disgusted with the conduct from these gentlemen, they need to be fired or moved to back office and never be allowed to answer a phone ever. I request Transunion to please update my cellphone number so I can continue with the report that I urgently need for work. I refuse to wait for 15 days for that. Transunion, sort this out immediately! Never, it's not going to happen. I a very aggrieved and offended by such conduct from the customer services department, it's not right and people need to be fired.
