Rude and *********** Agents

I purchased R99 full report yesterday and the debit order went through this morning. I called in and the lady by the name of Sarah told me it takes 3 days to get the report to my surprise, I then requested she send me the free one in the mean time and up to now I am still waiting. I then called in after waiting 30 minutes and I was assisted by Ndumiso whom I kept asking to repeat himself because I could not hear a word he was saying, I asked him to resend the free report which Sarah "sent" and I am still waiting. He then went on and on about whether I was aware I am going to be debited every month and I told him I am very aware and I am not happy with the level of service I am receiving and as soon as I get my full R99 report I am going to cancel the subscription. Before I could finish my sentence he literally smashed the phone in my ear.