robotic treatment **** system, worse Bureau to ever have to deal with.

So Im super upset with transunion their system and staff. How frustrating when you are under Debt review, receive a clearance certificate which is sent to the them to update a client's status by the Debt Counsellor, but no confirmation that its being attended I decided to phone in to find out if by some sort of miracle someone is attending to my status and with the first call i get bombarded to buy into a credit report thing for R40.00 a month which i then had to scream a NO later to the consultant which didnt even bother to assist me with the actual reason for calling then i get told to phone the same number and press the correct option which was incorrect and after the 4th time of calling in i get through to their dispute office only to find out that they cant help me and that i need to log a new dispute which will take 20 days. I am so frustrated!!!! I mean the DC sent my documents through to the Bureau on the 04th October 2017, all i wanted was to find out if it is being attended to as i really want to start new and regain my life and start building towards a good financial future. We need a car urgently as our car broke which is a means of bread and butter and Trans union is in no way showing any human affection or assistance for this on my request in desperation. I have dealt with Compuscan and Experian and they just listened to me and helped me without it having to be an issue, i think that their service is brilliant, callcentre staff that listens no hesitation to assist or speak to a TL. Its so crazy when i first phoned in the one consultant actually told me he cant escalate my call to a team leader as i am already 4 min on the call are u freaking kidding me? Does Transunion have actual people working there or are they all robots? Your Bureau is a disgrace and does not come anywhere near all the other bureaus...they are out of your league. SIES.