REFUSING TO UPDATE PAID UP STATUS, INFORMATION SENT SEVERAL TIMES BUT NO ONE WILLING TO TAKE ACTION.

I paid up my account with a service provider in October 2021. I requested the service provider to update the information with Transunion. They informed me they sent the information. Mid-Nov, I checked my profile with Transunion, and I see nothing has been updated. The 2 paid-up accounts are still reflecting as unpaid. I requested service provider to attend to this, to which they rep**** they have sent an information to Transunion, but Transunion has not taken action. They told me to log a dispute on my side, while they try to follow up with Transunion. It is now end of November 2021, Transunion gets more information from the Service Provider with instruction of closing these 2 accounts as paid-up. To my surprise Transunion take action in one account, and update it. Leaves the other account still reflecting unpaid. After several long calls trying to get someone to assist me at Transunion, sending email to someone called Thabiso Moitse, sending emails to this address ***, and no response to my emails. I left several messages for this person called Thabiso to call me back and nothing has been done. I hold on the call for over 25min, before getting someone who can talk to me, and still not get no assistance. I am rather very disappointed and disgusted by the type of service and treatment I experienced as a South African Consumer. There is absolutely no respect for consumers information in this place.