Refusing To Help

I called in to get my log in details for transunion due to me getting emails on my email address noted that there are enquiries being done on my name.

I reset my password but cannot remember my log in. When I call your call center they ask me to verify and address from over 5 years ago! When I advise the agent assisting me I have moved they tell me they cannot help me.

Beside the fact that I can verify all other details and all other loan amounts and amounts outstanding. And then tell me that I need to now go and send through my ID & proof of address to verify that I am indeed who I am.

You refuse to accept that I say I am me, even with verifying the OTP on my cell that you sent it too that was fine. BUT you want an UNCERTIFIED one to verify it is me. Thats utter nonsense.

People do not update their address details on transunion every time they move. And I have moved more than once in the last 5 years. And this is how your service lacks its pathetic!