Refusal for removing a credit check because of there lack of willingness to do there jobs right the first time

This is such a joke i was under the impression my profile was updated all over but unfortunatly it was not done by transunion , On the 3 of march i app**** for a contract with vodacom but because my profile was not update with transunion i was denied. The thing is transunion has 7 tot 10 working days to update my profile after they received it from my debt counsellor but this was not done . And on request by them to remove the credit check from vodacom they refused because i gave concent , and yes i did gave consent for the credit check to be done but was under the impression my profile was clear and the debt review flag was removed which was not the case.