Re-listing a previously settled and closed account as active

I am extremely frustrated with TransUnion regarding an account that was fully settled and closed in May 2025.

This account, relating to Acquifin (Account Number: ***0), was paid in full, and my records clearly reflect that it was closed thereafter. However, to my surprise, the same account has now reappeared on my credit profile as open, which is both incorrect and damaging to my creditworthiness.

To make matters worse, I formally disputed this with TransUnion and submitted all the required supporting documents, including the paid-up letter confirming settlement. Despite this, the dispute was closed without correcting the account status, and the account still reflects as open. This is highly concerning and reflects a failure to properly investigate the dispute.

This kind of inaccurate reporting is unacceptable. Credit bureaus have a responsibility to ensure that the information they publish is accurate, up to date, and fair. Re-listing a previously settled and closed account as active creates unnecessary financial prejudice and negatively impacts my credit score.

I have made every effort to maintain a good credit record, and this error undermines that. I request that TransUnion urgently investigate this matter, correct the status of the account, and ensure that my credit profile accurately reflects that the account was settled and closed in May 2025.