Purchased credit report....Transunion however is claiming they haven't received payment!

What a joke!! The reason for the one star is that there is no options for no starts!!! So I went online and purchased my Transunion Credit Report...only R 80.70. Selected Masterpass payment option and thought all was done and waited for my report....and waited...and waited. Netcash seems to be the provider handling their payments and they send me a confirmation of my payment with status not done....checked my banking and i could see the money has gone off my account. Phoned Netcash to query and they said they are not allowed to deal directly with customers and that TU has to contact them ....all good....phoned Transunion back and was advised to send my pop, netcash confirmation and my ID to ***. So I did. So after 2 days of no feedback I phoned Transunion again....and this is the shocker......1st of all I was told that because I used masterpass payment option they cannot see the funds…not sure how exactly is this my problem as the option was there and I selected it…. The agent told me they advise customers not to use it as it is not working 100%.....to my question why is then this payment option even on the website….I got crickets….then I was asked to call my bank and ask them to reverse the transaction …..and here is the best part!!! I called my bank and they told me they cannot reverse the transaction as Transunion has banked the money already!! So they will lodge a dispute….but did you guys (Transunion) think people will not bother going through a dispute process and will just leave you bank their money ….it is not about the R80.70…..it is principal thing…I paid for service, I expect the service to be delivered…..you bank the money and are sending me back and forward to chase my money because you cannot sort your internal issues out…this is just unbelievable…..This is where Experian and the rest of the bureaus are outshining you as your service and customer care is BS!