Profile locked

Good day I submitted my ID and POR to transunion as per their request on the 24 April 2019 since I couldn't access my account, after waiting for 15 days I called in and was told that my account is still locked and will have to be escalated and should call back in 3 working days, I did that but still the account is still locked, I have been calling for the past 2 weeks without any assistance just that my account was still locked. Today I once again called in spoke to Nqobile and also she told me the same thing I asked to speak to the team leader and was put on hold after waiting for a long time she comes back and tells me the team leader is busy on another call and that I should call back later, can someone please have this sorted out ASAP as it has been over a month without any assistance. Ref : ********** ********** 01 REF : ********** ********** 58