Prescribed debt

All they say is "This matter has been escalated" but nothing ever happens. I called them asking for assistance after my account was locked, only after about 8 calls and chat services was my account unlocked. The agents are rude and don't offer a way forward, they told me they can't just remove a prescribed account. And when I asked the way forward, the agent never responded. They drop your call after confirming your information. Too much power has given them authority to ruin our lives and not help us improve. Horrible experience ever, and I was so sure that I would get all the help I need. No update on my dispute. I've explained to them that SSDA Is a horrible company that is unresponsive and refusing to remove this prescribed account. But instead I'm stuck. Transunion escalates nothing, they just say that to get rid of you. I know this can be sorted, they just refuse to help. Unbelievable