Poor service received from Transunion Credit Bureau

<p>My transunion account was blocked due to information required for authentication. I submitted my ID; water and lights account as well as my current property's lease agreement on 01 December 2016. I had to resend my email in order to obtain my first ticket number. Since December, i have send numerous emails and spend a lot of time on telephone calls. I phone the customer support; they direct me to Interactive call centre. I was told that there is a admin backlog and that they are unable to assist me. I understand that a backlog; but I do not agree with no answer 6 weeks later. I am really disappointed with the service rendered by the company.</p>