Poor service in today's technological day!

As most people do, we forget our password and need to conduct a quick reset. Simple right? well today was extremely frustrating when calling the call center on ***@ 14:26 and speaking to a consultant for assistance, not only do they have the incorrect security questions of my residence of 10 years ago, which was updated in 2016, but when I do locate the OTP on my cell (which was valid) I am 'advised' my account is blocked and will need to now email proof documentation through then wait approx 15 days for verification? Seriously? 15 days? I have been a client for close to 20-25years? Good bye, there are other companies that offer a better service than this! They are not interested and service is appalling!