Poor service

I reached out to Transunion on March 1, 2024, but couldn't get through via phone. After navigating an automated message, I was directed to chat with an agent on WhatsApp. Despite starting the chat at 12:10 pm, I only received a response from Preshana at 4:10 pm. Explained my issue of being locked out of my profile, I provided my old address and mobile number for security verification, despite not being sure if they were updated. I was then instructed to email *** with a copy of my ID and proof of residence for identity confirmation. I promptly sent the email on March 6, 2024, at 6:33 am. However, I haven't received any updates or assistance from Transunion, and my profile remains locked. This is urgent as I need to access my credit report immediately. The lack of assistance from Transunion is concerning, and I may need to escalate this matter if no action is taken promptly.