Poor service

Been trying to unblock my account for over a month now. I blocked my account by mistake via entering the wrong password and was asked to call them which I did. They asked me 3 security questions & I got 1 wrong so they asked me to forward my ID document & proof of residence which I did. A month later we still trying to sort it out, I called again today & was told that the ticket number in relations to my enquiry doesn’t have attachments but when I check my sent email it has all the attachments. As a paying customer I am really disappointed. Don’t bother with Transunion just register with Experian via ClearScore, you get monthly reports for free. Transunion is as good as useless.