Poor service

I'm very annoyed, I sent an email requesting for my profile to be updated 3 weeks ago, when I phone for a follow up I'm told the system is down and I should try after 20 minutes in hope that the system will be up. Yesterday I phoned and the consultant told me that the system was working in the morning and I should keep phoning. This is pathetic, I want to apply for a house joined application with my husband but with my profile not updated, the application stand to fail. <br> <br> What is your IT department doing for such a big business to be out of line for 3 weeks.