Poor Online Product and Payment Service

If you're selling a product online, it’s essential to have a seamless system in place to ensure smooth and efficient transactions. Unfortunately, the online service provided by TransUnion is extremely poor. Despite multiple attempts to purchase a report, the payment system has failed, leaving me frustrated and unable to resolve the issue.

I attempted to purchase a report from TransUnion, I have selected a debit mandate as a payment method on 10/03/25, but after 7 days, the transaction still has not gone through. I’ve contacted their support team multiple times, but they have been unhelpful and clueless.

The biggest issue is that I cannot even cancel the purchase to use a different payment method. I’ve been stuck waiting with no resolution.

This level of service is unacceptable for a financial institution. I do not recommend TransUnion unless they fix their payment system and significantly improve their customer support.