Poor feedback does not read requests on email

This morning I went online to get a car value and Car Check Report online, I paid the necessary fees and had a challenge to navigate the site, called in for help, was told to send email, which I did immediately and got an auto response that Marlize is in a meeting, but she responded to say i need to submit a car value check yet I had specified on the email that the car value was done, all i need is to do a detailed car check report. I called the landline - no answer, called the mobile number - no answer, yet she responded to email.<br> <br> I paid for a service and I need assistance as buying an expensive car is a decision that needs to be made on informed information. Marlize i need to know why are you in the support desk when you are in meetings the whole day? Sibongile does a better job by answering the calls all the time, its a pity she does not have access to the system to assist me. I am really annoyed by this and i dislike people that are wasting company resources and getting paid for being present at work and yet they add no value to the entity.<br> <br> Refund me my money, i wasted my time.