Poor Customer support and Unstable Customer Account login.

My Transunion account has been locked , when trying to log in the website it constantly glitches and the more you try to log in The Transunion will lock your account. i have followed multiple instructions on reaching support but to no avail , i have waited on multiple phone lines for almost an hour with the line to just drop , i have emailed all support channels only to get no response towards my query , it has been a few weeks and my account remains locked , i find this incredibly heartbreaking as i am just starting to build up my credit profile and i am unable to track my progress and my accounts. I am praying that someone will read this and be able to assist me in the right direction.