Poor customer service

It's been two weeks not being able to access my credit report. The website indicated that I need to email or upload a copy of my ID and proof of address, which I did refer to ticket number 326506. All 3 the consultants I spoke to this morning were *********** and rude. They were transferring my call between each and not being able to assist. I spent over 30minutes on the line. Really this is poor customer service. And on a monthly basis I'm being charged R40 for this ****. Please unlock my account asap.