Please unlock my profile I submitted the documents longtime ago even today I did it again .

I have been struggling with the query to reset my password and username, they asked for documents I send them still not assisted . Today on the 9 may 2020 , I was told to resend documents again . To call TransUnion everytime when I have a query is very much expensive, on the 8th I set up a debit order of 321 so that I can have access to my profile even to date money is still in the bank .the profile is still locked