vR
virginia R

1 reviews | Active since Dec 2015

06 Mar 2025, 20:54

Please fix my records

Last year around October, there was a *****ulent credit application on my name. I disputed this application with transunion and it was later removed.

To my suprise this keeps reappearing on my enquiries and this credit application is decreasing my score.

Why does transunion remove and then add again on my enquiries? This needs to be removed permanently.the enquiry is Fasta loans. I never did this application, it wss *****ulent.

My credit card with nedabank is in good standing, with a positive balance, i noticed that transunion removed this from my accounts. Why? My dispute was against the balance not the account.

Can transunion put correct information please. This credit scored affects our lives.

Thank you

0
Replies (5)
Transunion Credit Bureau
Transunion Credit Bureau's reply10 Mar 2025, 09:17
Official
Hi there, thank you for contacting TransUnion South Africa, 

 I have escalated your query and one of our agents will be contacting you with feedback. 
vR
virginia R's update10 Mar 2025, 16:12
Reviewer Update
good day

please note that i have called FASTA and they advised that they never sent such communication to Transunion. according to them this matter was resolved in october already.
Transunion Credit Bureau
Transunion Credit Bureau's reply12 Mar 2025, 08:55
Official
Hi there, thank you for contacting TransUnion South Africa, 

 I have escalated your query and one of our agents will be contacting you with feedback. 

vR
virginia R's update14 Mar 2025, 13:14
Reviewer Update
Good day

Can Daphney Dlamini please respond to my emails please.
vR
virginia R's update17 Mar 2025, 15:45
Reviewer Update
Good day

is this how Transunion treats their customers?

i keep sending follow ups to Daphne dlamini and she keeps ignoring me.

may i please have feedback on this matter.

i sent Daphne communication from fasta where they stated that they concluded their investigations and the application was *****ulent.

they further advised feedback was sent to transunion.

can daphne please give me feedback and advise when will my report be audated?