Payment Refusal!

<p>On the 3rd of June I requested a credit check from Transunion. I spoke to a lady who explained to me there's two options for this. There's a once off credit check which cost R80 and then there's a yearly service which cost R319. I agreed to take the once off service but the agent debited my account twice, both with the yearly service and once off fee. I told her immediately, since I happened to be logged to my Internet banking. She apologised and asked me to send her my bank statement so she can reverse the entry. Since then I've spoken to 7 different people including two managers and a team leader. One manager told me the TAT would be about ten days but it has then been over a month now, up until now I haven't got my money back. They took advantage of my patience cause I was so understanding since the beginning of this. This is poor service, the rating should even be 1/4 of the star. I want my money back!</p>