Paying for subscription but cannot log into profile????

Why should I pay for a subscription if I cannot access my profile on Transunion??? Since the 17th November I am battling to log in to view my profile on Transunion! I called in on the 18th and had to hold on for 10 minutes to speak to their contact centre and I ended up hanging up. Tried again on the 19th and I must say I was helped by Mulalo who assisted me in resetting my password- and was helpful to also call me back to ensure my query was resolved. I logged in and created a new password and was able to log in- after logging out and trying to log in again- I am unable to log in!!!!!! This is soooo annoying as there is no reason I cannot log in. I am not locked out or anything. Is this because I have 7 days left on my subscription???? ERROR: You cannot login to your profile. Kindly contact us, during office hours, on ***for assistance. ERROR: We are sorry. We are currently experiencing technical issues. We apologize for any inconvenience caused. We are busy looking into solving the issue. If the problem persists, please contact us on ***, or email us and let us know what you were doing before you got this error. WHY WHY WHY?????? I have wasted so much airtime with you!