Pathetic service that I am supposedly paying for!

What a horrible experience! So Transunion were happy to take my money for an annual subscription but when I need them to deliver a service I am taken from pillar to post. Apparently there is an issue with my surname on their profile which means they cannot update my profile. Even though my ID number has NOT changed since I was born... Yes, that's right. Apparently Home Affairs cannot verify my identity? How? When I have been employed and registered on SARS, have a bank account and a few other financial products?

The team that handles the webadmin mailbox are all ***********! It takes them forever to find items I have already sent! More than twice. No explanation, no knowledge of things that need to be on the system! I spend my time and Money trying to solve this issue numerous times.

I spoke to Lwandi and explained my situation countles times and he is useless! Very condescending and it makes it feel like a c**** to assist me as a paying member?! I am done making calls to these people! I at my wit's end! There is a lady (Gloria) who is also useless and that keeps emailing me asking for the same documents a millions times after I provided them. a million times.