Pathetic Service/ No Resolution!

Good day,

I submitted a dispute form on the 14/09/2020 for the debt review flag to be removed from my name aswell as the adverse listing for an African bank loan account.

i submitted all supporting documents.

the first week of October i submitted the certified copy of the clearance certificate as this was now a request.

up to now no one can give me answers as to why this is taking so damn long, i understand every business has "TAL" however this is unfair as the initial dispute with all supporting documents was logged on the 14/09/2020.

this has ruined my life for many years, i finally managed to clear my debts and my name but this is the only credit bureau that has not updated my records accordingly! i have been calling every second day, and each time i speak to a consultant working from home they sound tired/pre occupied and are not very helpful in having this matter resolved, i asked to speak to a manager or team leader i was informed thats not possible.

Can someone please have this resolved asap, this is causing me so much anxiety and to not even get assisted when i call is just darn ridicolous,

i spoke to monique on Monday whom advised she will log an urgent workflow to customer service to update the account and send me an updated credit report, she advised me to call in today and check if its been updated. i called and still has not been resolved and was advised a workflow was never logged.

Pathetic how you guys play with peoples lives!!!!!!!!!!!

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