Pathetic Service from Transunion

After numerous requests, to clear judgements from my name as well as a formal instruction from the attorney to do so, Transunion has still not actioned the instruction!

Email channels that was given for assistance are now all of a sudden not available anymore due to "security and authentication purposes, we unfortunately can no longer continue to accommodate e-mail submissions of disputes, queries or general information through this e-mail channel".

The only other option left is telephone, but agents in this call center are either not competent or trained to do their jobs! They want me to resubmit documents and emails again, this after it was confirmed that they have received everything needed to action the instruction.

Timeframes given to clear these judgements were 5 working days. We are on day 11 now and still nothing has been done!

I phoned the service center on Friday 17 September 2021 and spoke to a very rude lady. She was not in the mood to assist me and kept on telling submit a new query. This whole process to get things done at Transunion has tested my patients way beyond breaking point!!

I'll make it my mission to get contact details for senior management as well as the CEO of Transunion to report this pathetic service. I have all relevant emails between myself and Transunion.