Pathetic Service From Transunion

Good day, I had an outstanding amount to pay on my Capitec account which was handed over to MBD attorneys. I settled the full amount in September 2019 and also received a paid up letter. I did a credit check with Transunion on 11 December 2019 and picked up that the MBD Account is still picking up on my name. I spoke to Johanna Mhlongo from MBD Attorneys who confirmed that instructions was sent to Transunion on 7th November 2019 at 11:43am and Transunion failed to action it. The email was sent from Johanna Mhlongo who works at MBD Attorneys. Her email address is ***. The email was directed to the following departments / people at Transunion: *** and *** Please explain as to why Transunion wouldn't remove this listing? If anyone doesn’t help me within 5 business days I will be going to the Ombudsman. I am in the process of buying a house and I cannot afford for this to mess up my application.

Please can someone assist?